FAQs
What’s included in a regular domestic clean?
Our regular cleans cover the essentials: dusting all surfaces, vacuuming throughout, mopping hard floors, and a thorough clean of your kitchen and bathrooms. We buff surfaces to ensure a smear-free finish every time.
How does a deep clean differ?
A deep clean is more intensive, focusing on areas often missed during regular visits. This includes cleaning skirting boards, door frames, inside window tracks, and detailed scrubbing of tiles and fixtures to refresh your home completely.
Do you offer one-off or end-of-tenancy cleans?
Yes, we provide thorough one-off cleans for special occasions and comprehensive move-in/move-out services. These are perfect for ensuring you get your deposit back or starting fresh in a new home.
Do I need to provide cleaning products?
To keep things simple and ensure we use the products you prefer for your home's unique surfaces, we ask clients to provide their own cleaning solutions and equipment like vacuums and mops.
Are you happy to clean around pets?
Absolutely! We are animal lovers. As long as your pets are comfortable with us being in the home and doesn't hinder the cleaning process, we are more than happy to work around them.
Pricing & Payment
Do you charge hourly or a fixed rate?
For our regular domestic cleans, we typically charge a transparent hourly rate so you only pay for the time we spend in your home. For larger jobs like deep cleans or move-out services, we may provide a fixed quote based on the size and condition of the property.
Is there a minimum booking time?
To ensure we can complete a thorough and high-quality clean that meets our standards, we have a minimum booking time of 2 hours per visit. This allows us to give every room the attention it deserves without rushing.
How can I pay for my cleaning service?
We offer flexible payment options for your convenience. Most of our clients prefer bank transfers, which can be set up regularly, but we also accept cash payments on the day of the clean if that works better for you. You will pay your cleaner directly after each clean using the agreed payment option. We will invoice for our agwncy fee on a monthly basis.
What is your cancellation policy?
We understand that plans can change. We ask for at least 24 hours' notice if you need to cancel or reschedule your booking. Cancellations made with less than 24 hours' notice may incur a small fee to cover our cleaners' lost time.
Are your quotes free?
Absolutely! We provide free, no-obligation quotes for all our potential clients. Simply fill out our contact form or give us a call, and we'll discuss your specific needs to provide an accurate estimate for your home.
Availability & Areas
Which areas do you cover?
We proudly serve our home town of Uckfield and the surrounding towns & villages in East Sussex. If you're unsure if we reach you, please do get in touch!
How far in advance should I book?
We usually recommend booking at least 48 hours in advance for one-off cleans. For regular weekly or fortnightly slots, we can discuss a recurring schedule that works for you.
Do you offer evening or weekend cleans?
Our standard hours are Monday to Friday, but we do have occasional weekend availability for one-off deep cleans or move-out services upon request.
Can I get a same-day or emergency clean?
While we can't always guarantee same-day service, we do hold specific emergency slots for urgent situations. Please call us directly for the quickest response.
What is your policy for changing a booking?
We understand life happens! We ask for at least 24 hours' notice to reschedule or cancel a booking without any charges. Smaller windows may incur a small fee.
How It Works
From your first enquiry to a sparkling home, here is how we ensure a seamless and trusted cleaning experience.
01
Enquiry & Booking: Start by filling our online form or giving us a bell. We will discuss your needs and provide a personalised quote within 24 hours.
02
The First Visit: Amy or Sammy will visit your home for a quick walkthrough. This helps us understand your priorities and ensures we are better prepped for your clean.
03
Keys & Security: We can clean while you are out. We offer secure key holding and follow strict entry protocols, ensuring your home is safe and locked up tight.
04
Trusted Professionals: Every cleaner is personally interviewed, trialed, and trained by our team. DBS checks are optional and available upon request for your complete peace of mind.
05
Getting Ready: To ensure you are better prepared for your clean, we suggest a quick tidy up first. This means we can dive straight into scrubbing your home.
06
Relax & Enjoy: Come home, put your feet up, and sigh with relief. Your home is now Peachy Clean and ready for you to enjoy your evening.